All Sales Are Final
Due to the personal nature of the products we sell, products cannot be returned and restocked due to the health risks involved. All sales are final.
Once you accept delivery of your order we cannot accept returns, with the exception of defective or incorrect products (see below). This policy applies to every product sold on this site.
Items may be returned ONLY if you have received an incorrect item, or if the item is defective on delivery.
Incorrect Product Returns
If you receive a product that is not what you ordered, please follow the return instructions below. We will replace the product with the correct item, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected. If the product you ordered is no longer available, we will try to find a similar product for you, or issue a refund or store credit for the purchase price.
Defective Product Returns
If your product is defective upon receipt, please follow the return instructions below. We will replace the product with an exchange for the same item only, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our suppliers. If the product you ordered is no longer available we will try to find a similar product for you, or issue a refund or store credit for the purchase price.
Orders that are returned to us as undeliverable because of incorrect shipping information or that are refused by the customer upon delivery are subject to a 15% restocking fee. Shipping fees will not be refunded. Refunds for items that are refused by the customer upon delivery will be issued for either store credit or refund at our sole discretion.
Orders that are returned to us for any reason other than replacement of an incorrect or defective item, or that are returned without an RMA number issued by us, may be refused by our suppliers and will not receive a refund or credit.
Our goal is to process and ship your order within two business days. Canceling an order after it has been prepared for shipping requires that your order be retrieved from the shipping area, unpacked and restocked, and the shipping label voided. Any order that is canceled after it has been processed for shipping is subject to a 10% restocking fee.
Any order that is canceled after it has been shipped must be refused upon delivery or returned to us with the shipping package unopened. You are responsible for all shipping fees, and your order will be subject to a 15% restocking fee.
Refunds for canceled orders will be issued for either store credit or refund at our sole discretion.
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 15 days of the date you receive the product. After 15 days from the date your product is delivered we can no longer issue an RMA, so please inspect your order as soon as possible when receive it. RMA’s expire 15 days after they are issued and cannot be extended or re-issued.
To request a return or refund, please contact us at firstname.lastname@example.org and tell us about the problem. Be sure to use the email address that you used to place the order, and include the order number in your comments. Please describe the problem in as much detail as possible. Include the name of the product you want to return. It will also be helpful if you can attach any pictures that show the product and product packaging, highlighting any damage or defective areas.
If we agree that the product is defective or that you received the wrong product, we will issue an RMA. The RMA number must be written clearly and conspicuously on the outside of the return packaging. Incomplete or unauthorized returns will be refused.
Please note that an RMA does not guarantee final disposition and all returns are subject to inspection.
There are no exceptions to this policy! If you return a product without obtaining an RMA, you will not receive a return or refund on your purchase!